Service Department

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Our Location

Caruso Ford
3600 Cherry Avenue
Long Beach, CA 90807
Get Directions

Service & Parts Hours

Monday7:00 am - 7:00 pm
Tuesday7:00 am - 7:00 pm
Wednesday7:00 am - 7:00 pm
Thursday7:00 am - 7:00 pm
Friday7:00 am - 7:00 pm
Saturday7:00 am - 2:00 pm
SundayClosed

Service & Parts

Bob Hoffman
Fixed Operations Manager
Bob has been in the automobile industry for over 35 years, starting as a brake and front end technician, then as a service advisor and service manager. He has been a proud member of the Caruso Ford Lincoln Family since 1990 and enjoys the ever changing pace and personalities that are encountered every day. In his free time, he likes to spend quality time with his wife, 2 daughters, 3 grand children and entire family. Bob also enjoys riding his motorcycle with friends along the beaches and golfing when ever possible (always trying to break par). You might not know that he enjoys cooking all types of food from gourmet to BBQ and trying new recipes...some taste great and some end up in the trash. He's told he makes the best fudge ever and must have a secret ingredient but don't tell anyone, he just uses the recipe on the side of the marshmallow jar!
Christi Alexander
Service Manager
Christi has 29 years experience in the car industry and started with Caruso Ford and Lincoln in 2000. She enjoys helping her customers and loves that each day is different and rewarding. Christi likes to spend her free time with her family going on RV trips. She and her husband also enjoy their season tickets for the Ducks ice hockey team! Christi also attended Ford Motor Company's first sponsored Service Advisors Course at Cerritos College in 1985.
Juan Alarcon
Service Advisor
Juan has been with Caruso Ford and Lincoln his whole automotive career, starting in 1988. He loves helping his customers with their automotive needs and getting them back on the road again as quickly as possible. Juan enjoys spending his free time with his two sons being outdoors, biking, and kayaking. We're happy to tell everyone that Juan was in the top 5% for the Customer Satisfaction Lincoln Premier Experience with the Ford Motor Company in the first quarter of 2014!
Richard Canada
Service Advisor
Richard has been working in the car business for more than 20 years, and started with Caruso Ford and Lincoln in 2000. He really likes helping his customers out with all their vehicle needs. When he's not working, Richard like to spend time with his fiance going to the movies and attending shows. You may not know that he's also a US Army veteran!
Jeremy Davis
Service Advisor
Jeremy has been in the auto industry for 11 years, becoming a Caruso Team member in 2010. When he's not busy helping customers, Jeremy loves to ride his motorcycle every chance he gets. He also loves to visit Disneyland, in fact, he and his family have season passes!
Annette Gironta
Service Advisor
Annette has been with Caruso Ford and Lincoln for 14 Years. She likes to help people, and she likes cars, so being in the car industry is a perfect fit. Annette also likes to BBQ, fish, swim, and go to the movies. Interestingly enough, her father worked for Carroll Shelby as an engine builder and is a part of racing History!
Chris Jimenez
Service Advisor
Chris has 15 years in the car industry, starting with Caruso Ford and Lincoln in 2012. He really enjoys getting to meet so many people each day. In his free time, Chris likes to go camping with his family, off-roading (rock-crawling method), and drift racing (he even has his racing license). When Chris isn't getting an adrenaline rush, he likes to watch movies at home in South Gate. You may not know that he also volunteers with the Red Cross!
Kevin Osborn
Service Advisor
Kevin has been honing his craft in the auto industry since 1982, and part of the Caruso family since 2009. He loves not having to work in an office, meeting new people, but mostly giving his customers a sense of peace when it comes to their vehicle. In his free time, Kevin likes to entertain family and friends and attend concerts. His true love, though, is the Colorado River. He has a vacation home there and visit as often as possible. You may also like to know that Kevin is a fantastic cook!
Don Mace
Service Advisor
Don had spent 15 years in the auto industry, six of those with Caruso Ford and Lincoln. He likes that each day has a new challenge and really enjoys helping his customers overcome their concerns. In his free time, Don likes to take his kids to the park in Norwalk, to the Long Beach Aquarium, and the ocean. Once upon a time, Don was an apprentice in shoe repair shop!
Norma Jean Marselis
Service Advisor
Norma Jean has worked on and off in the car industry for 33 years and part of the Caruso Family since 2007. She loves the opportunity to help her customers. Norma Jean enjoys spending quality time with her friends, family, dogs (Gizmo, Prada, and Tomy), and one cat in South Bay.
Stephen Morici
Service Advisor
Stephen has been a member of the Caruso Ford and Lincoln family since 2011. He really enjoys being able to assist with customers' needs and and giving them detailed information and guidance to meet their needs. When he's not working, Stephen enjoys spending time with his wife and traveling throughout the various canyons of California. Before joining the Caruso Team, he was Cadillac technician and worked on Hummer vehicles. Stephen graduated from Universal Technical Institute in 2008.
Mido Huizar
Collision Center Manager
Mido has worked in the car industry for 32 years and joined the Caruso Team in 2008. He enjoys customer interaction and helping people to the best of his abilities. In his free time, Mido enjoys mountain biking to stay fit, but he doesn't limit himself to just biking, he loves to play all sports.
Ernesto Granados-Ruiz
Collision Center Parts Manager
Ernesto has been in the car industry for 25 years and a Caruso Ford and Lincoln Team member since 2011. He loves this industry because there is always something new in the process of repairs and administration. During his free time, Ernesto enjoys being with his family in Los Angeles. He also collects old coins!
Joanna Guesno
Collision Assistance
Joanna has been in the car industry for 8 years now and has been a member of the Caruso Team since 2011. She loves being able to help her customers turn a negative experience, like a car accident, and turn it into a positive experience through great service and guidance. She hopes to make her customers glad to know that she's on their side and happy to help. When Joanna has free time, she likes to be with her close friends and family in Signal Hill. You might be surprised to learn Joanna has a Great Dane at home who always spins counter-clockwise when he's happy or excited!
Mark Bligh
Parts Manager
Mark has 28 years in the automotive industry and 23 of those has been with the Caruso Team. He's always been a big fan of Ford vehicles and loves seeing the new models roll out. Mark likes to spend his free time with his wife and daughters in Lakewood. Each month, they hop in their F-150 for a road trip to explore new places!
Victor Velasquez
Truck Center Shop Foreman
Vic has been in the car industry since 1986 and Caruso Team member since 2004. He loves this industry because it's challenging and rewarding. It's a great feeling to provide his customers solution to their concerns. When Vic isn't working in the shop, he enjoys spending time with his family going camping fishing, and making day trips from to his El Monte home. He's also completed Ford Motor Company's Technician "Senior Masters" achievement with high honors and is currently working on level 2 and 3 of Commercial Service Manager Certification!
Oscar Robles
Fleet Truck Service
Oscar has been in the auto industry since 1990 and a valued Caruso Team member since 2008. He enjoys this industry because he has a lifetime passion for cars, old, new, custom and everything in between. When Oscar has free time, he enjoys being with his family in Long Beach and watching fishing, the 49ers, Dodgers, and Lakers on TV (he's a diehard 49ers fan). He also takes any opportunity to catch a classic car show, in person or on TV. Oscar is hoping to learn how to cook, BBQ and play the guitar in his spare time.
Frank Delgado
Parts Consultant
Frank has been working in the automotive industry for 24 years, and he's been a member of the Caruso Ford and Lincoln team since 1999. He lives in the San Pedro area and likes to attend sporting events.
Alex Fierro
Parts Consultant
Alex has been a veteran of the automotive industry since 1975 and helping people in the Caruso Ford and Lincoln parts department since 2008. In his free time, Alex enjoys playing with his lil angel (grand daughter), watching sports in person and on TV, and going to the movies. Not only is Alex a veteran of the auto industry, but also an Air Force Veteran and in the reserves for 20 years!
Heriberto Gil
Parts Consultant
Heriberto has 34 years of experience in the auto industry and started with Caruso Ford and Lincoln in 2004. In his free time, he likes to stay at home in Los Angeles and read books. Heriberto also enjoys joyriding his motorcycle along the coast!
Jose Gomez
Parts Consultant
Jose has been working in the automotive industry since 1991 and joined the Caruso Team in 2012. When he's not helping customers, Jose likes to spend time with his family in Torrance.
Luis Morales
Parts Consultant
Luis has 30 years of experience in the car world and has been part of the Caruso Team for 4 years now. His favorite part about working in this industry is the daily interaction with customers. In his free time, Luis enjoys camping, fishing, and mountain biking.
Ron Taggart, Jr
Parts Consultant
Ron has been working in the automotive industry for 29 years. He's also been a valued member of the Caruso Ford and Lincoln Team since 2004. In his free time, Ron enjoys spending time with his family and friends. He also collects movies and music!
Freddie Vasquez
Parts Consultant
Freddie is a veteran of the auto industry with 35 years of experience. Since 2006, he has been a valued member of the Caruso Team assisting customers with the parts needs in an efficient manner. With his free time, Freddie enjoys playing the keyboard and spending time with his family. In fact, for 40 years he was in a band playing the keyboard! Freddie truly loves going to work, it's not just a job but a career he loves doing.
Lissette Abeyta
Cashier
Lissette has been in the car industry since 2004 and started with Caruso Ford and Lincoln in 2006. She likes this line of work because she gets to help people. Lissette has met a lot of great people and made many new friends, and her goal is always to satisfy customers within the dealership. She also enjoys spending quality time with her family and supporting her kids in all their activities…she's their Number 1 fan! Lisette and her family also like to participate in activities with her son's Male Academy Program at Jordan High School. They volunteer to help feed the homeless and go to shelters during the holidays to give food and other amenities that will assist the less fortunate.
Kimberly Alvarado
Cashier
Kimberly started her career in the auto industry in 2013 with the Caruso family. She loves meeting new people each day. When she's not working, she's busy being a mom. With two young boys, most of her free time is spent doing with them, like Pop Warner football, and she wouldn't change it for the world! Kim also has a passion for the medical field.
Alisha Hatcher
Cashier
Alisha started her career in the car industry with Caruso Ford and Lincoln in2008. She may have been green when she started, but Alisha now has a wealth of car knowledge to share with her customers. She's even studying to become a Service Advisor. Alisha loves interacting with new people everyday and continuing to build relationships with her "regulars." When she's not at work, Alisha enjoys spending time with her children, friends, and family in Long Beach. You might also find her country line dancing or Zumba exercising!



Get the QR Code for this URL