Customer Testimonials

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DealerRater Jan 20, 2023

from what I’ve observed the first time I visited for a recall service was everybody’s relaxed in a good way. everyone I’ve dealt with were very willing to assist.

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DealerRater Jan 4, 2023

Ms Jeannette J. was a wonderful service advisor. She did all that she could and succeeded to get my repairs done under warranty. She also helped me to get Ford coverage for my car rental by putting me in touch with a corporate agent: Ms Brandie. My car was at Ford waiting for parts for about 8 weeks and unsafe to drive. Ms Jeannette, the Hertz Rep and the other Ford corporation agent, Ms Brsndie helped me so that my only expense was the loss and damage waiver at Hertz and the standard warranty $100. I paid about 1/5 of what it would ...

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DealerRater Dec 25, 2022

Very good customer care in the Service Department. Needed a battery and accommodated me right away. Finished the job and picked me up from my home when the job was done.

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Cars Dec 22, 2022

I came in for a problem with my car alarm. I was well taken care of, and every effort was made to fix the problem. The service rep was friendly, listened carefully, and went out of her way to ensure that I knew about options and that my car would be ready when needed. I have done business at this location for many years, and they deserve all the praise they get!

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DealerRater Nov 5, 2022

Arvin is great and my experience with him and Caruso has been great. He scheduled a ride home for me and kept me updated on the status of my car.

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DealerRater Oct 29, 2022

I took my 2004 Lincoln in for service and Michael Gonzalez in service was very kind and helpful from start to finish. He gave his cell number to me and made it easy to contact and responded back if I had left message. Great guy and very personable. PAT MOHLER

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Cars Oct 7, 2022

Caruso For has been servicing my car for many years. They pay attention to my requests, provide needed attention to my 2009 vehicle, and make recommendations for needed work so I can plan ahead for timing and expenses. This was my first time working with Arvin Nazarian. He did a great job. I look forward to continue working with him in the future.

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DealerRater Sep 27, 2022

Don Mace is the reason why I am a loyal customer. He is professional, upfront regarding any issues

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DealerRater Sep 24, 2022

They went out of their way to service my vehicle in a timely manner. They treated me extremely well and made me feel like a valued customer.

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DealerRater Sep 16, 2022

My coupon was for $49.95. My bill - $14 labor, $41 parts. This does not add up. Taxes and fees were about $8. This is normal. Total charge was $63. Should have been $58.

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DealerRater Sep 12, 2022

The customer service is excellent as soon as I walked in I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased.

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DealerRater Aug 16, 2022

Sheri Atkins in the Service Dept. is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpful and accomodating . I Truly Appreciate their Honesty and Professionalism, being a Single Mom, that means the WORLD to me ! Sincerely, Mama Clare

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DealerRater May 14, 2022

Great service and reasonable prices for the original parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department!

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DealerRater May 5, 2022

We drove in without an appointment. Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our issue the same day. My wife and I were very pleasantly surprised by the care he exhibited.

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Cars May 2, 2022

Courtesy and fast service all what I experienced from my service tec. when I stopped to check on my car's tire. They prorated the wear and tear and gave new tires.

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DealerRater Apr 20, 2022

Worked with Chris Pratt on the purchase of my vehicle. It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers their way.

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DealerRater Apr 14, 2022

I used to deal with anyone that would answer the phone. Now I only deal with the Service Manager and Cristine Rico in Fleet. Or Cassandra in the service cashier area. The Service area has gone through quite a few changes in the last 3 years. (We have a 2019 Lincoln)

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DealerRater Feb 24, 2022

Same great VIP service on my 2003 LS for the past 19 years. Victor was efficient.

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DealerRater Jan 18, 2022

Service has unfortunately been necessary but their service team has kept me in the loop

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DealerRater Dec 12, 2021

Don in service dept. was helpful and kept me updated daily while my car was there for 2 days.

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DealerRater Dec 10, 2021

Excellent service. Don Mace (my advisor) always keeps me up to date and well informed on any and all transactions. HIGHLY RECOMMEND DON MACE AND CARUSO FORD.

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DealerRater Oct 7, 2021

Excellent service and my advisor kept me updated througout the process. I used my Ford rewards of 183.00 toward the price.

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DealerRater Sep 20, 2021

Sales was easy efficient at priced at MSRP. The dealership was clean the staff friendly and not like stereotypical sales staff.

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DealerRater Sep 3, 2021

The salesman was very courteous & not pushy. The supervisor was willing to work with me on giving me the discounts I wanted in order to make the sale. Good customer service.

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DealerRater Aug 19, 2021

My service advisor was Arvin Nazarian and he kept me up to date with my on going maintenance and did research on the engine cover that was never installed at the factory and reordered it. Everything went smooth and easy with him.

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DealerRater Jul 2, 2021

Delivered on everything. They were honest every step of the way.

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DealerRater Jul 1, 2021

Don Mace is an exceptional service manager who always goes the extra mile when servicing our Escape. He is a very detailed oriented and will make the customer his first priority. He also has wonderful people skills. We are so thankful for Caurso Ford as we know it is run by honest people and the mechanics are all top notch. I tell everyone about your business and how you can't go wrong using Caurso Ford.

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DealerRater Jun 30, 2021

It was great working with Christine, it went really smoothly

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DealerRater Jun 28, 2021

I received prompt and good service from the service staff at CarusoFord

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DealerRater Jun 20, 2021

Nice courtesy & outstanding service for your vehicle. George made me feel welcome from the beginning and didn't excitate to correct an error. Good service supporting your vehicle standards. Thank you.

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DealerRater Jun 18, 2021

This time around, I'd come to the dealership to take a look a my console which wasn't working correctly when I purchased the car. I inquired about the problem at that time. I was told that that was just how it was and it couldn't be fixed. I inquired about it again and I advised Paul that it was already not working when I purchased the car. He asked me did Ford break it. I said yes. He quickly spoke with the director of service and advised me that the entire lid would need to be replaced ...

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Cars May 28, 2021

Great service! Don Mace was very helpful and made service here a fantastic experience.... I already recommend friends and family to this dealer. I will definitely be returning....Thanks

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DealerRater May 23, 2021

Made an appointment for service, got there on time and Juan had me out of there in less than hour! Great experience. Yes I would recommend this dealership

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DealerRater May 8, 2021

Awesome service. Scheduled my truck’s 10,000 mile service, and was out in no time. Always have a great experience at Caruso Ford and I highly recommend this dealer.

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DealerRater May 3, 2021

I had a fantastic experience with Caruso Ford Lincoln. The staff was very professional, knowledgeable, responsive and effective. I would definitely go back to this dealership!

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Cars Apr 24, 2021

Had issues with brakes Juan Alacon service specialist went beyond to make sure anything was done correctly , keeping me informed whole time . Thanks again for a job well done .

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Cars Apr 11, 2021

Had no problems Facilities wonderful friendly waiting time is reasonable. no if ands or buts when it comes down to what services you need. Thanks

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DealerRater Apr 8, 2021

Everything was very simple and smooth transaction. No hassle and my new Ford Explorer has been a pleasure to drive so far. Highly recommend to friends and family.

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Cars Apr 3, 2021

The care and quality of service continues at Caruso Ford Long Beach. A special thanks to Don Mace in the Service Department for helping me care for vehicles, F-150 and Edge by recommending the necessary service and explaining why. My services are always completed right every time! Also, a big thanks to all staff for professionalism...

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Cars Mar 28, 2021

They did a great job!!! Quick, clean, fair! Been a customer since I bought my first truck in 2001. Always consistent, website is a big help!!!

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Cars Mar 24, 2021

Missed the coffee. And donuts. The problem i had with my system was solved. It took a little longer. But the tech kept me informed as to what was going on. I bring my cars there all the time and I have been satisfied with the service i receive. .

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Cars Mar 14, 2021

Great Service Department : employees are very friendly and knowledgeable . Received vehicle clean and serviced in a timely manner. This is not the first time I have brought my vehicle to this location for routine service

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Cars Mar 12, 2021

The purchase process was straight-forward, the price was decent. After-sale servicing has been good. No mechanical issues, and they happily service it well at a very reasonable price.

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Cars Mar 12, 2021

The quick and great service was really appreciated. The waiting room area was clean, and I felt comfortable waiting for my vehicle. Thanks to Don Mace for managing the services needed for my car.

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DealerRater Dec 1, 2020

Very good people to deal with. No problem no hassle deal. All round pleasant experience. I would highly recommend these people. What more can I say.

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DealerRater Oct 24, 2020

Christopher was really nice in my interactions with him. Due to industry-wide inventory issues I wasn't able to buy, but through the whole process Christopher was professional, friendly, and gave great advice.

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DealerRater Oct 10, 2020

We found Caruso after recommendation from Ford! We called them and asked for our requirements. Our Dealer was “Chris(Christopher Pratt)“. We did not want to test drive since we knew what I wanted to buy. Chris made sure that we receive all the details and best deals according to our preferences. He was super responsive. To our delight, when we reached the dealership to finalize the deal our car was already standing at the door all decked up for us to take home. We had an excellent time purchasing our very own vehicle from Caruso Ford. Chris was extremely ...

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DealerRater Aug 31, 2020

We bought a 2019 Ford Flex. It had very low mileage and price was reduced below Kelly Blue Book price. Our salesperson and other staff was very friendly and accommodating.

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Cars Jun 8, 2020

The vehicle was priced competitively and I had a trade in. I didn't get what I wanted for the trade in but they were fair with what they gave. Overall I didn't have to haggle to get what I wanted. They gave me a fair deal and did not try to cheat me at all. I will go back there for my next car.

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Cars Oct 7, 2018

Bryan Portillo was great!! He was very knowledgeable and respected my needs. I really recommend to work with him if you are looking I. To purchasing a car!!

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DealerRater Jun 19, 2018

Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!

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DealerRater May 30, 2018

I had a great experience from beginning to end in Caruso Ford and Lincoln. Francisco the internet sales manager was thorough and Knowledgeable about the questions I had. I had bad experiences with other dealers,but at Caruso Ford and Lincoln the whole process took less than three hours to get me on the road and in my new 2018 Ford fusion.

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DealerRater Mar 28, 2018

We just bought 2018 Ford Expedition from Caruso Ford on Cherry ST, Long Beach and we were impressed with all the people that helped made our purchase a wonderful experiences!! They were extremely friendly and professional. The best coffee and snacks also added to a a great experience . We really didn't spend time haggling prices as the SUV we bought just came out few months prior and in fact the one we bought was the only one on the lot. However, we were satisfied with the price we agreed to. Once we agreed on the price, everything ie, papers were ...

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Cars Feb 5, 2018

They are very responsive and willing to work with me being out of state. I received about three contacts and they were very helpful on the first call not knowing how to buy out of state. I bought closer to home.

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DealerRater Feb 2, 2018

I purchased my F150 Lariat Pickup after my lease was up. My experience with Caruso Ford and especially Jeannie Peikert was outstanding. She always had the customer needs in mind before and after leasing the vehicle and helpful in the purchase process too.

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DealerRater Jul 3, 2017

My experience with Caruso Ford staff members Manny Lopez and Susan Henderson was excellent in my purchase of a new 2017 Ford Escape Titanium with 2.0L engine and 301A Equipment option. Manny and Susan handle the internet sales and also the Costco membership car purchase service. Over a two month period of time, they answered all my questions patiently and quickly. The went the extra mile to find the exact car I was looking for. It was the best car buying experience that I ever have had. They were excellent, and I highly recommend working with them and Caruso Ford in ...

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DealerRater Jun 10, 2017

We purchased a car using their internet sales division and the process was smooth and went very well. Although the dealership did not have a vehicle that met all of our requests on their lot, the salesperson quickly found one elsewhere and, after making sure it met our requests, quickly got it transferred so we could purchase the car hassle-free. They took very good care of my family on the day we went to fill out the paperwork. Savings and rebates were great, and we felt that we saved a good amount of money.

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DealerRater Mar 31, 2017

I have been a customer at this dealership almost thirty years. I have bought three Tauruses from them and I have had all of them serviced at the dealership. The salesmanship and service have remained consistently excellent. I expect a great deal from the businesses that I choose to patronize. Caruso Ford meets the standards consistently. I brought my 2003 Taurus in with undercarriage damage. Richard Canada, my service adviser, was prompt, courteous and efficient as usual. I had to leave the car overnight, and the dealership provided me with transportation home and back. I had my car back home the ...

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DealerRater Mar 5, 2017

March 2017 – I was in need of a new car and found an amazing deal executed by an amazing team at Caruso Ford in Long Beach. I would highly recommend anyone needing a car, new or used, to check out Caruso Ford. I had been interested in the Ford Focus and Fusion since first seeing them on TV years ago so when my previous car was totaled in a bad storm a few weeks ago, I decided to look into getting one of those vehicles. In the end, I decided the smaller Focus with Flex Fuel was the one for me. ...

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DealerRater Jan 23, 2017

I recently purchased an new truck. I received excellent service from Sam & Amir. I love my new truck! Would definitely recommend Caruso Ford to anyone shopping for a new vehicle.

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DealerRater Jan 2, 2017

Thanks for everything you guys do daily and a Special Thanks going out to Annette for being on top of 1. A warm and Loving Welcome with a smile to top of the service that keeps my world intact... 2. Thanks for the crew that take their time to make sure my vehicle remains safe and able to get me the 61 miles to work and home 5 days a week! You guys ROCK....... Happy New Years to all of you AR Curuso Ford... Rc of Long Beach

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DealerRater Jan 1, 2017

Had to bring my Edge in due to a bad sensor. Don was my guy! BEST EVER! He called me to let me know what was going on, he explained everything to me! And was on board when getting a rental for me! The most friendliest people to work with!! Five stars to Don and to the lovely ladies who handled my car rental!!

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DealerRater Dec 28, 2016

Phil is always helpful whenever we take our FORD FLEX in for service. Would highly recommend Caruso Ford because they are always honest. We also bought our new use car from Caruso Ford. We just love the employees there.

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DealerRater Dec 28, 2016

I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service center to keep them running well. My service adviser "Annette" has always worked with me with practical plans to keep each running as long as is practical...much appreciated.

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DealerRater Dec 27, 2016

Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the estimate was accurate to the nickel, I am impressed and happy and I'm sure my next forward will be bought at that dealer

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DealerRater Dec 27, 2016

I scheduled an appointment and arrived 45 minutes late...the first service informed me that arrived 'quite late." Given that I had scheduled my appointment; I was informed that Sheri A. would be my advisor. I was afraid that I would be rescheduled. She is the best advisor that I have had at Caruso Ford. My faith has been renewed. The services and work on my car was excellent?

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DealerRater Dec 27, 2016

The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for the day from Enterprise, as I needed transportation, and unfortunately found the parts department had ordered the wrong part. I still had a minor recall done on the Sync modem, and came back a couple weeks later for the correct installation. It went well! The only unfortunate part was my need to rent a car for a second day, and that the car wasn't automatically washed (though they did ask me if ...

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DealerRater Dec 22, 2016

Great buying experience. Francisco shoe me the vehicle that I wanted and offered a great deal that I couldn't tefused.I'm very glad that I came here to purchase my wife's new mustang.

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DealerRater Dec 22, 2016

They were very professional and took care of the problem that another place could not find. My car was washed and clean when they returned it. Price was reasonable.

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