Customer Testimonials
⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the time to explain things clearly, keeps me updated throughout the process, and makes every visit stress-free. I always feel confident my car is in good hands when working with him. Highly recommend asking for Angel if you want excellent service and honest communication!
Caruso Ford made the whole experience smooth and stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—definitely recommend them if you’re looking for a dealership that values great service.
Had great customer service. Thank you Ivan for your help and advice. I appreciate it.
Great customer service!! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car.
The team at the service department is always courteous. They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do!
⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, friendly, and ensures everything is handled efficiently. Highly recommend his service!
Thank you Jeramie, for makjng sure oil change and inspections were done in timely manner . Thanks again .
5 Stars ⭐⭐⭐⭐⭐ I had a great experience at Caruso thanks to Angel, who helped me with my car service this past Thursday. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to explain everything clearly and ensured my car was well taken care of. Excellent customer service—highly recommend asking for Angel if you need assistance!
Interior office is beautifully redesigned.Sherry my advisor was kind, attentive, and addressed all of my questions.
5 Stars ⭐⭐⭐⭐⭐ I had a great experience at Caruso thanks to Angel, who helped me with my car service this past Thursday. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to explain everything clearly and ensured my car was well taken care of. Excellent customer service—highly recommend asking for Angel if you need assistance!
Called j the service man and told of my issue and he sent 2 guys to pickup my truck .J called later that day and the truck would be done late that day. I told him no worries bring truck the next day and they did. All fixed and I didn’t have to go out the rain OUTSTANDING!!!!
I had the worst experience zekke treated me and my wife like he didn’t care about our business I had to go to central ford to get my truck fixed
They are attentive to my needs. I have done business with the dealership for ten years.
I recently had my Ford Maverick serviced. I called Sheri Atkins and set up an appointment. She was very friendly, and professional as always. The technician, Gian, came to my house to perform the service. He was on time as usual, very personable, professional and performed excellent service. I highly recommend Caruso Ford for your vehicles needs.
My service advisor, Sheri Atkins and the technician, Luis Amaral worked well together and performed excellent customer service and excellent maintenance on my vehicle respectively. Sheri kept me posted on the activities regarding parts and completion date. It was a pleasure working with Sheri at Caruso Linclon.
Service Advisor, Sheri Atkins, provided thorough personable customer care. Caruso is conveniently located just off the freeway, and than have me drive back to the dealership, they returned my car house where I was staying.
I was very impressed with the service provided by Sherri on the Lincoln side. Professional and knowledgeable. I appreciate being able to deal with people of her caliber.
This was the first time I used the valet service to pick up and return my Lincoln LS. It is an excellent service. I had the Works completed on my car and with Sheri’s assistance as my advisor, everything was completed in an excellent manner. I have been a customer of Caruso Lincoln Ford for more than 35 years (2 different Lincolns owned) and I couldn’t be more satisfied. A huge thank you to Sheri, my service advisor and valets Richie and Renan. They made my day!
The driver who picked up the car (Ritchie was kind and professional as well as the driver who delivered it back, Thank you for hiring good employees that can be trusted
The staff were very accommodating and friendly, and very communicative of what was happening during the service.
My advisor was prompt and courteous. I was greeted on time and satisfied with the services provided.
I have used Caruso Lincoln for over 10 years now, because of their Great Customer Service, Quality of Work and HONESTY ! SHERI ATKINS IS NUMBER #1 AND THE BEST IN THE BUSINESS ! Sheri treats us like FAMILY and we TRUST her with ALL of our car needs ! Blessings of Thanks to Sheri and her Team ! Mama Clare and Gabe
Helpful, on time and aware of my handicaps with individual attention. Three more words.😀 done
Everyone in the service department is friendly, approachable, and does their best to ensure timely services!
Great customer service. I have been to several dealers and this one was the best.
The service manager, Jeramie Jones, was very helpful in resolving my maintenance issue as well as assisting me in my rental car. He was very knowledgeable and courteous, and hope to use his services again if needed. I hope Caruso Ford keeps him as a service manager, or even promote him to a higher position of responsibility.
Angel was very helpful and professional - he helped me get a shuttle home while my service was being done and he had my car washed - nice
Thank you for your services and many thanks to the Director Mr. Aguilera for expediting the services and the appt
Excellent and friendly customer service! Also a quick turn around on completing repairs. Very happy with the Caruso Ford Service department.
The representative that helped me was the very best! He has extremely knowledgeable and kind!
You do good work….but you are very expensive. The work you did on my Explorer was $200.00 more than the local garage. That’s 20%. Leaves a bad taste. .Zeke was a good guy….did his best to price it……
I had an excellent experience at the car dealership. The staff were friendly, knowledgeable, and helpful throughout the process.
Always professional and courteous. On time delivery and reasonable price at the service department. Always a pleasure…
Had to use Caruso Ford Service Department and the staff was very attentive, communicated well and I was overall very pleased with my service.
I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advisor. He demonstrated excellent communication, professionalism and hospitality during my visit. Jeanette, who has helped me in the past, also checked in on my service and was very helpful too.
Excellent service as normal. Janette went out off her way to keep me updated and the car was ready on time with all the work completed as necessary. As long as I have a Ford I will not be going anywhere else
Got right in for my appointment. Great service. . Had to wait awhile to get the car back after my phone said it was completed
I'm very happy with the overall experience. Everything went smooth from making the service call: to the technician coming to our home and taking care of our vehicle. Thank you.
Purchased my Edge Sport new at this dealership through the Costco auto program. No issues went smoothly. All service at this dealership. Any issues, Mark Aguilera the Service Manager solved them. Easy scheduling. Prompt service.
I had another appointment that I had also be at in the am. Sheri got me in and out so that I would be on time to it. Thank you, I appreciated that very much.
Janette, (our service rep) made all the difference in our rating. This was our first experience with Caruso. Janette was pleasant, helpful and patient. She exceeded our expectations and gave us important information relating to our service.
The employees were great and work hard to return my car as soon as possible.
Great! Cassandra welcomed me and very accommodating and professional. She explained thoroughly about my car.
Great job very happy I bought the car there and I am very happy with this last service call
The service went smooth and quick. Gave me quotes before doing anything. Answered all my questions about service and navigation unit!
Can always count on the best service, best prices, most professional staff and a clean car to pick up!
Caruso Ford has done any/all repairs needed to my 2008 Taurus and have always done a good job. I appreciate the service writers, who have all been very efficient, and I appreciate the shuttle service when needed.
Arvin is great! I was having problems with my car and drove there without an appointment. The work was completed in two hours and my bonus points came in handy.
Smooth transaction on new Lincoln Navigator. Completed contract online. Allex made sure vehicle was ready when I came to pick it up. He followed up after to make sure I was satisfied with the vehicle and all of its features. Five star service.
They did their job, and did it on time. Feels like it works better now.
Consistent and Excellent experience with Caruso Ford Service Department on my F-150 King Ranch.
Ford Ranger had an issue which we could not find and You got it fixed
Service was great and Cassandra was great. My car was taken care of very well and returned to quickly.
They are always very accommodating from the moment I get there, until the service is done. Jocelyn has helped me the last couple of times and I will for sure ask her the next time.
I always have a great experience with Caruso Ford. The staff are friendly, and my car runs great!
Charge me $400 for car inspection and after all that they don’t even have parts to fixed it.
Amazing customer service from beginning to end. Made the purchase process so smooth for us.
Arvin Nazarian was my service provider and has been in the past. Arvin is always hands on in keeping me informed on the service of my car no matter how small the service issue may be. In this case I had a blowout on one of my tires, he handled it very well. Arvin's customer service is always outstanding. He has a very good attitude and provides excellent service. He is a credit to your service providers in handling customers issues .
Arvin from the service department is so helpful! He has helped me a couple of times that I’ve taken my car in for service. Very professional and courteous.
Always awesome personal service! Outstanding work at a fair price! Always keeps me posted on progress when my car is in for service, and go out of their way to make special accommodations when needed!
Jeanette in service is amazing and made my entire experience great! She made sure the team could servicee car when was good for me, kept me updated, made sure I have transportation both ways and did it with the pleasant of smile. Taking your car to the shop is usually painful and not fun. This was easy and pleasant because of Jeanette.
Jeanette was my service provider. She listened to my needs and provided excellent service. She got my car's recall completed in under 90 minutes. I was provided transportation from the dealership and back to pick up my car. It was a great service visit.
The service will try to get you out on time which you don’t have to wait too long.
Sherry in service was amazing!! Helped me with anything I needed and was very nice
Excellent prompt customer service !! Kudos to all !
from what I’ve observed the first time I visited for a recall service was everybody’s relaxed in a good way. everyone I’ve dealt with were very willing to assist.
I have a 2014 Ford Explorer which I had taken in for repairs before. I have also taken my Navigator, and 2008 Explorer for repairs and was very pleased with service. Unfortunately I am sad to report that my last 3 visits with my 2014 Explorer have been very unsatisfactory and I am very disappointed.
I first took it in 6 months ago due to right side shaking when braking. I was first told it was bad tires. Replace full set of tires, still same issue. Took it back and was told it was the Rotors, they replaced them. Few weeks later the same issue. ... Read More DealerRater - Jan 19, 2023
Ms Jeannette J. was a wonderful service advisor. She did all that she could and succeeded to get my repairs done under warranty. She also helped me to get Ford coverage for my car rental by putting me in touch with a corporate agent: Ms Brandie. My car was at Ford waiting for parts for about 8 weeks and unsafe to drive. Ms Jeannette, the Hertz Rep and the other Ford corporation agent, Ms Brsndie helped me so that my only expense was the loss and damage waiver at Hertz and the standard warranty $100. I paid about 1/5 of what it would ... Read More DealerRater - Jan 4, 2023
Very good customer care in the Service Department. Needed a battery and accommodated me right away. Finished the job and picked me up from my home when the job was done.
Arvin is great and my experience with him and Caruso has been great. He scheduled a ride home for me and kept me updated on the status of my car.
I took my 2004 Lincoln in for service and Michael Gonzalez in service was very kind and helpful from start to finish. He gave his cell number to me and made it easy to contact and responded back if I had left message. Great guy and very personable. PAT MOHLER
Don Mace is the reason why I am a loyal customer. He is professional, upfront regarding any issues
They went out of their way to service my vehicle in a timely manner. They treated me extremely well and made me feel like a valued customer.
My coupon was for $49.95. My bill - $14 labor, $41 parts. This does not add up. Taxes and fees were about $8. This is normal. Total charge was $63. Should have been $58.
The customer service is excellent as soon as I walked in I was greeted and helped out and given information and was on my way. I was called and told my car was done in a timely manner I was very pleased.
Sheri Atkins in the Service Dept. is EXCELLENT..... She is the reason I purchased my car at Caruso in 2016, and continue to get it serviced there ! Angel, is also very honest, helpful and accomodating . I Truly Appreciate their Honesty and Professionalism, being a Single Mom, that means the WORLD to me ! Sincerely, Mama Clare
Great service and reasonable prices for the original parts. It's always a great experience when i visit the dealership. Thank you Don Mace and the entire service department!
We drove in without an appointment. Don, the Service Advisor, is very knowledgeable, professional, and understanding of our needs. He followed up on phone calls and took care of our issue the same day. My wife and I were very pleasantly surprised by the care he exhibited.
Worked with Chris Pratt on the purchase of my vehicle. It was easy and no hassle. I was treated as a customer should be. I would absolutely buy another car from Caruso and have already sent co-workers their way.
Ok service and prompt to assist when i come in. Would recommend if you need them. Service dept needs help answering the phones, which is frustrating. I'm waiting for an update on service since Friday afternoon and can't manage to reach anyone there since then, 3 days ago. I would recommend them if there's nowhere else to go I suppose.
I used to deal with anyone that would answer the phone. Now I only deal with the Service Manager and Cristine Rico in Fleet. Or Cassandra in the service cashier area. The Service area has gone through quite a few changes in the last 3 years. (We have a 2019 Lincoln)
Same great VIP service on my 2003 LS for the past 19 years. Victor was efficient.
Service has unfortunately been necessary but their service team has kept me in the loop
The two service advisors (George and Anthony) who worked with me wore masks. However, there were three other service advisors who did not wear masks inside the service area offices - this is deplorable!
Don in service dept. was helpful and kept me updated daily while my car was there for 2 days.
Excellent service. Don Mace (my advisor) always keeps me up to date and well informed on any and all transactions. HIGHLY RECOMMEND DON MACE AND CARUSO FORD.
Excellent service and my advisor kept me updated througout the process. I used my Ford rewards of 183.00 toward the price.
Sales was easy efficient at priced at MSRP. The dealership was clean the staff friendly and not like stereotypical sales staff.
The salesman was very courteous & not pushy. The supervisor was willing to work with me on giving me the discounts I wanted in order to make the sale. Good customer service.
My service advisor was Arvin Nazarian and he kept me up to date with my on going maintenance and did research on the engine cover that was never installed at the factory and reordered it. Everything went smooth and easy with him.
Delivered on everything. They were honest every step of the way.
Don Mace is an exceptional service manager who always goes the extra mile when servicing our Escape. He is a very detailed oriented and will make the customer his first priority. He also has wonderful people skills. We are so thankful for Caurso Ford as we know it is run by honest people and the mechanics are all top notch. I tell everyone about your business and how you can't go wrong using Caurso Ford.
It was great working with Christine, it went really smoothly
I received prompt and good service from the service staff at CarusoFord
Nice courtesy & outstanding service for your vehicle. George made me feel welcome from the beginning and didn't excitate to correct an error. Good service supporting your vehicle standards. Thank you.
This time around, I'd come to the dealership to take a look a my console which wasn't working correctly when I purchased the car. I inquired about the problem at that time. I was told that that was just how it was and it couldn't be fixed. I inquired about it again and I advised Paul that it was already not working when I purchased the car. He asked me did Ford break it. I said yes. He quickly spoke with the director of service and advised me that the entire lid would need to be replaced ... Read More DealerRater - Jun 17, 2021
Made an appointment for service, got there on time and Juan had me out of there in less than hour! Great experience. Yes I would recommend this dealership
Awesome service. Scheduled my truck’s 10,000 mile service, and was out in no time. Always have a great experience at Caruso Ford and I highly recommend this dealer.
I had a fantastic experience with Caruso Ford Lincoln. The staff was very professional, knowledgeable, responsive and effective. I would definitely go back to this dealership!
Everything was very simple and smooth transaction. No hassle and my new Ford Explorer has been a pleasure to drive so far. Highly recommend to friends and family.
